Privacy Policy

As soon as you visit our website, contact us, or use our digital products/services, we receive information about you. In this Privacy Policy we explain what we do with that information. We always handle your information with care and store it securely. If you have any questions or want to know what information we have on you, please contact us. We may amend this Privacy Policy if necessary. We recommend that you regularly review this Privacy Policy so that you are aware of these changes. This Privacy Policy was last modified on the 25th of January 2024.

Contents

When do you apply this Privacy Policy?
Who uses your data?
What is the legal basis to process your data?
Whose data do we use?
How do we get your data?
What kind of data do we collect?
What data of you do we use?
What do we use your data for?
How long do we keep your data?
Who do we share your data with?
Where do we store your data?
How do we secure your data?
What are your rights?
Which rules apply to this Privacy Policy?
Which cookies do we use?
What do we do with data of minors?
What other privacy statements do we have?
Do you have a question about this Privacy Policy?

1. When do you apply this Privacy Policy?

This Privacy Policy applies to all personal data that we process and to all domains related to us. This concerns the personal data of everyone who has ever had contact with us, visited our website or use our products/services, such as visitors, customers, training participants and business contacts. Personal data is all data that can be traced back to you as an individual, such as your name, telephone number, IP address, customer number or surfing behavior. If you want to know more about personal data, please visit the website of the Dutch Data Protection Authority.

2. Who uses your data?

S-COPE is the responsible organization for the use of your personal data as described in this Privacy Policy. The full details are:

S-COPE BV
Egelantiersgracht 64-II
1015 RM Amsterdam

Chamber of Commerce number: 82545715

3. What is our legal basis to process your data?

There are several bases on which we can process personal data. These are: the execution of an agreement, the legitimate interest, based on a legal obligation or on the basis of your permission. We process your personal data to the extent necessary to achieve the purpose for which we collect the personal data.

4. Whose data do we use?

We process the personal data of everyone who has had contact with us, visited our website or use our product/services. These include visitors, private customers, business customers and contact persons of our partners. In addition, we process personal data of clients of our customers, after they have given written consent. These are persons who (can) suffer from certain health care problems (particularly stress and stress related complaints, such as fatigue, pain, burn-out and depression) and who participate in a health care intervention or training program of one of our customers in order to optimize their health, wellbeing and/or personal development.

5. How do we get your data?

We receive the data directly from you as soon as you:

visit our website;

use our products or services;
create an account;

fill in data on our website;
fill in our letter of consent (to process personal data);
fill in our survey;

give permission for its use to one of our partners or customers.

6. What kind of data do we collect?

We collect the following data:

Information you provide

We collect the following data you provide us with directly:

your username, password and e-mail address when you register for an account;
profile information that you provide for your user profile;
communications between us (e.g., we may send you emails related to our products/services);
your answers to questions in our survey.

Log file information

We collect data that your browser sends whenever you visit our website. This log file information may include data such as your computer's Internet Protocol address, browser type, browser version, the pages of our website that you visit, the time and date of your visit, the time spent on those pages and other statistics.

Analytics services (non-personally identifiable information only)

We use third-party analytics tools to help us measure traffic and usage trends for the website. These tools collect data sent by your device or our website, including the web pages you visit, add-ons, and other information that assists us in improving the website. The tools use ‘cookies’, which are text files placed on your device, to collect your log information and behavior information in an anonymous form. Cookies cannot damage your device or the files on your device. We collect and use this analytics data with analytics information from other Users so that it cannot reasonably be used to identify any particular individual User. With respect to Google Analytics, although Google Analytics plants a permanent cookie on your web browser to identify you, the cookie cannot be used by anyone but Google. Google’s ability to use and share information collected by Google Analytics about your visits is restricted by the Google Analytics Terms of Use and the Google Privacy Policy. You can prevent Google Analytics from recognizing you on return visits by disabling cookies.

7. What data of you do we use?

We use the following data:

Name

Address or business address

E-mail address

Telephone number

Payment details

More specifically, we use the following data when you fill in our letter of consent:

Name
E-mail address
IP-address
Data of birth
Signature

More specifically, we use the following data when you fill in our survey:

Personal registration number
E-mail address
IP-address
Age
Gender

Education (level)

Marital status

Income situation

Living situation

Home situation

Family situation

Social relationships

Social support

Life style
Wellbeing
Job position/function

Work situation

Work experiences

Personal beliefs

Personal characteristics/traits

Personal behavior

Professional support (received)
Personal opinions (about received professional support)

In addition, we use the following special personal data about you when you fill in our survey:

Medical data (including stress, mental and emotional data, as well as health complaints)

8. What do we use your data for?

We only use your personal data for the purpose for which we are allowed to use it:

We have received your permission to use your personal data.

We use your data because we want to give you the best service as a customer and cannot do without it’s information (e.g. send you and invite to fill in our survey).

More specifically, we use your personal data that is collected via our survey for:

Feedback: giving you feedback of your personal scores, in order to become aware of your stress level and its causes and consequences, as well as your development therein.
Guidance: giving your trainers/coaches feedback of your personal scores, so that they can guide and support you better in optimizing your health and wellbeing and monitor your personal development (due to their profession, trainers/coaches are bound by professional secrecy and as such, will treat personal data strictly confidential).
Research: using your processed anonymized personal data (which cannot be traced back to you as an individual) for research on stress and its causes and consequences and the effectiveness of health care interventions on preventing and reducing stress and optimizing health and wellbeing.
Knowledge: sharing anonymized research results (which cannot be traced back to you as an individual) with our customers, partners and other stakeholders to increase their knowledge on how to prevent and reduces stress and optimize health and wellbeing, as well as publishing those results so that the knowledge becomes available for a wider population.

Note that we use your personal registration numbers or IP-address to link your personal data that is collected at different moments in time and to search, identify and check your data in the database when needed, for instance to retrieve or delete your data (an IP address is not used for other purposes).

Finally, we use all the information we have to help us provide and support our website and products/services. Here is how:

remember information so you will not have to re-enter it during your visit or the next time you visit the website;
make the use of our website easier and more personal for you;
help you efficiently access your information after you sign in;
provide, improve, test, and monitor the effectiveness of our website;
monitor metrics such as total number of visitors, traffic, and demographic patterns;
diagnose or fix technology problems;
develop and test new products and features, and;
communications (see below).

Communications

We may use your information to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link.

9. How long do we keep your data?

We keep your personal data for as long as we are required to do so by law and for as long as necessary for the purpose for which we use your data. For example, as long as you are a customer with us, we store your data according to the statutory retention period of seven years. After that, we only keep your data for statistical purposes and to handle any complaints or legal matters. More precise, we store your personal data as long as our research continues and/or can be used for research purposes. If you want to know more about how long we store specific data about you, please contact us.

10. Who do we share your data with?

We may give your personal data to others. We only do this if:

we have received your permission to use your personal data (e.g. you are a client of a customer of us);

you are a customer of us.

More specific, after your permission we share your personal data with your trainer/coach and we share your anonymized personal data with our customers, partners and other stakeholders, only for the purposes mentioned before (see section 8) and not for other purposes.

11. Where do we store your data?

We process your data within the European Economic Area. This means that we also store your data within the EEA. However, we use Survey Monkey software to collect data via our S-COPE Monitor. Survey Monkey is an American company and stores your data on servers in the United States of America (USA). This concerns raw data that has not been edited yet. We retrieve that data and store it on European servers (Germany and/or The Netherlands) and further process your data. The USA is a country where data protection is of a comparable level to that laid down in the GDPR. In this case, an adequacy decision applies (Article 45 of the GDPR). Survey Monkey and it’s data storage falls under the agreements made in the context of the Privacy Shield Compliance between the USA and the EU. You can read more about Survey Monkey's commitment to GDPR compliance here. If you have any questions about this, please feel free to contact us.

12. How do we secure your data?

We have taken appropriate technical and organizational measures by using the latest technologies to protect your data against loss or unlawful processing. We use safeguards to help keep the data collected through our website/portal secure and take steps (such as requesting a unique password) to verify your identity before granting you access to your account. However, we cannot ensure the security of any information you transmit to us or guarantee that information on our website, portal or monitor may not be accessed, disclosed, altered, or destroyed. We request you to do your part to help us. You are responsible for maintaining the secrecy of your unique password and account information, and for controlling access to emails between you and us, at all times. We are not responsible for the functionality, privacy, or security measures of any other organization. If you have any questions about the specific method of securing, please contact us. When we share your data with others, they are also obliged to treat it with the same care as we do. If you notice that this is not the case, please let us know.

13. What are your rights?

Because we use your personal data, you have various rights. We have listed these rights for you below.

Right to information
We must explain to you in an understandable and clear manner what we do with your data and what control you have over it. That is why we explain in detail in this Privacy Policy what data we collect from you and how we handle your data.

Right to access
You may always ask us to view the data we hold about you.

Right to correction
You may ask us to have your data corrected if it is incorrect or incomplete.

Right to object
You may object to the processing of your data if you do not agree with the way we handle your personal data. This right applies to the data we use for direct marketing. You can indicate to us that you no longer wish to receive e-mails from us. This also applies to personalized recommendations on our website.

Right to data portability
If you are a customer of ours or if you have given permission for the use of your data, you may ask us to send you the digital data we have about you. This way you can transfer that data to another organization if you wish.

Right to restriction
You may ask to limit the use of your data. This means that in certain cases we may only store your data but not use it.

Right to be forgotten
You may ask us to delete all data we have about you. We will then delete all data that can be traced back to you. In some cases we cannot or may not yet delete your data. For example, we have to keep some data for 7 years for the tax authorities.

Right to withdraw consent

You may ask to withdraw your written consent to process personal data via our monitor (survey) and portal. If you withdraw, your data can be used until then, unless you also request that the data already collected must be erased. This is only possible if it does not harm the research. If not harmful, your data will be deleted as soon as possible (maximum within 5 working days). Note that your participation to fill in our survey is voluntary.

Right to submit a complaint
You may submit a complaint about the way in which we handle your data. If you have a complaint, we will be happy to resolve it for you. To do so, please contact us. You may also submit your complaint to the Dutch Data Protection Authority. Of course we hope that it does not come to that, but if it's necessary you can also go to court. In that case, the court in the place of business of Maradata Holding B.V. is the one which will handle your complaint.

How do I submit a request or complaint?

You can submit your request or complaint to us by sending a mail to info@s-cope.nl. We process every request or complaint within 30 days. If you submit multiple applications or complaints or if you submit a complex request or complaint, this may take more time. In that case, we will contact you within 60 days at the latest. We may ask you to identify yourself. In that case, we will ask you to submit certain information to ensure that you are the correct person whose personal data is.

14. What rules apply to this Privacy Policy?

Our Privacy Policy must meet several conditions. These conditions can be found in particular in the Dutch General Data Protection Regulation. In addition, the general rules that apply under Dutch law apply to our Privacy Policy.

15. Which cookies do we use?

You can indicate yourself what data we may use from you. If you have given us permission to personalize your profile based on your surfing and search behavior, we can set up our website specifically for you so that its use becomes easier and more personal. We do this using cookies. A cookie is a small text file that is placed on your hardware when you visit our website.

We use the following types of cookies on our website:

functional cookies: like session and login cookies to collect session and login information;

anonymized analytic cookies: to obtain information regarding the visits to our website, like numbers of visitors, popular pages and topics;

non-anonymized analytic cookies: to obtain information regarding the visits to our website, like the number of visitors, popular pages and topics.

More specifically, we use the following cookies on our website:

anonymized Google Analytics (analytical cookie);

Google Analytics (analytical cookie).

16. What do we do with data of minors?

We do not target minors with our website or as an organization. This means that if you are under the age of 18, you need permission from a parent or guardian to use our website. If you are a minor when you visit our website, we assume that you have received this permission before your visit. We only process personal data of minors (persons under the age of 16) if explicit and written permission has been given by the parent or guardian (legal representative).

17. What other privacy statements do we have?

International transfers

If you are located outside Netherlands and choose to provide data to us, please note that we transfer your data to The Netherlands. Thus your data may be transferred to, and maintained on computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

Change of control

If we sell or otherwise transfer part or the whole of our organization or our assets to another organization (e.g., in the course of a transaction like a merger, acquisition, bankruptcy, dissolution, liquidation), your personal data collected through our website, portal and monitor may be among the items sold or transferred. The buyer or transferee will have to honor the commitments we have made in this Privacy Policy.

Legal requests and preventing harm

We may access, preserve and share your personal data in response to a legal request (like a search warrant, court order or subpoena) if we have a good faith belief that the law requires us to do so. We may also access, preserve and share information when we have a good faith belief it is necessary to: detect, prevent and address fraud and other illegal activity; to protect ourselves, you and others, including as part of investigations; and to prevent death or imminent bodily harm. Information we receive about you may be accessed, processed and retained for an extended period of time when it is the subject of a legal request or obligation, governmental investigation, or investigations concerning possible violations of our terms or policies, or otherwise to prevent harm.

Third-party applications, websites and services

We are not responsible for the practices employed by any applications, websites or services linked to or from our website, including the information or content contained within them. Please remember that when you use a link to go from our website to another application, website or service, our Privacy Policy does not apply to those third-party applications, websites or services. Your browsing and interaction on any third-party application, website or service, including those that have a link on our website, are subject to that third party's own rules and policies.

No compensation

Unless your request to exercise one of your rights is excessive, unjustified or unreasonable, we will not charge you. If you submit a complaint to the Dutch Data Protection Authority, the associated (legal) costs will be borne by you.

Disclaimer

Accessing and using our website means that the user has taken note of these conditions, understands them, agrees to them and is bound by them. We excludes all liability with regard to the use of our website, portal, monitor (survey), social medial channels and placed cookies or for actions of third parties that process personal data without instructions from us.

Information on mediums

We take the utmost care to ensure the reliability and keep the data on its mediums up-to-date, including: website, portal, monitor and social media channels. However, inaccuracies and incompleteness in the data shown may occur. We excludes any form of liability for imperfections or inaccuracies in the information displayed on or via its mediums and reserves the right to change the content of the information and/or conditions on its mediums.

Functioning mediums

We do not guarantee the error-free operation or uninterrupted accessibility of our mediums, including: website, portal, monitor and social media channels and all services we offers electronically. We are not liable for any damage resulting from inaccuracies or incompleteness in the information and services offered on our mediums.

Harmful components

We do not guarantee that the information, software or references or hyperlinks that are accessible via our website, portal, monitor and social media channels are free of viruses, trojan horses or similar harmful components.

References and Hyperlinks

References or hyperlinks to other websites are for the information of the user only. S-COPE accepts no responsibility for the content of internet sites referred to by hyperlink or otherwise. Third parties need permission to refer to S-COPE.

Changes to this Privacy Policy

We may modify or update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

18. Do you have a question about this privacy policy?

If you have a question about our privacy policy, please feel free to contact us on info@s-cope.nl. We are happy to help.